HELP AND CONTACT

How can we help?

Find an answer, keep a copy of your progress or learn how to report a question problem.

Frequently asked questions

Do I need to use my real name?

No. You can use a name or alias for your local profile, without creating a License FL online account. You can edit it in Settings. Purchases use your Apple Account through the App Store; this is separate from your study profile.

Can I study without internet?

Yes. The lessons, practice, assessments and mock tests you have access to can be used offline, and progress is saved on your iPhone. Buying or restoring full access requires an internet connection. External reference websites and sending a report through another service may also need a connection.

What can I try for free?

The free part includes a selection of topics with lessons, practice and topic checks. The app shows which content is included. A single non-consumable purchase unlocks the full study content offered in this version, including the remaining topics and full mock tests. There is no subscription or recurring charge, and your saved progress is kept when you unlock full access.

How do I check the price?

Check the purchase screen in the app. The price and currency come from Apple for your App Store region, and Apple shows the amount before you confirm. If the product or price is unavailable, try again later with an internet connection. This help page does not set a price or guarantee that the purchase is available in every region.

How do I restore full access?

Use Restore purchase in the app with an internet connection and the same Apple Account used for the purchase. Restoring a valid non-consumable purchase does not charge you again. Purchase restoration is separate from your study progress: to move that progress to another device, export and import a progress backup. If restoration fails, check your Apple Account and connection before contacting support.

Can I cancel a purchase or ask for a refund?

You can cancel before confirming Apple’s purchase screen. Full access is a one-time purchase, so there is no subscription renewal to cancel. After purchase, you can request a refund from Apple at reportaproblem.apple.com; Apple assesses eligibility. Deleting the app or its local data does not request a refund. If Apple refunds or revokes the purchase, full access may end; this does not delete your saved study progress.

How do I change the language?

Choose English or Spanish when creating your profile or in Settings. The interface and lessons follow that choice. Questions remain in English, with an optional Spanish translation below them. Translation is unavailable during a timed exam-mode mock test; you can use it when reviewing afterward.

How do I keep a copy of my progress?

Export your progress from Settings and save the file somewhere you can find it. This is a snapshot, not automatic sync: export again to include later progress. It includes your profile and study records, but saved problem reports must be exported separately.

What happens when I import a backup?

Import a compatible progress file from Settings. It replaces your current profile and progress rather than combining them. Export your current progress first if you want a copy you can restore yourself. The app also keeps an internal copy before importing; it is removed when you reset progress or delete all app data. A progress file does not restore or transfer an App Store purchase; use Restore purchase for that.

How do I report a question problem?

Use Report a problem on the question, choose a category and explain what you noticed. Check the preview, then save, copy, export or share it. Saving keeps it on your iPhone; it does not send it to support. When sharing, choose the intended recipient and complete the send action in the other app.

Should I reset progress or delete all data?

Reset your profile and progress to start studying again while keeping your saved reports and appearance setting. Delete all app data for a full local reset, including reports, internal copies, settings and old-version data. Export anything you want to keep first. Neither option deletes copies already saved or shared outside the app. Neither action cancels an App Store purchase or removes Apple’s purchase history.